FAQs
What items are eligible for return?
Products must be unused unwashed in original condition with tags attached and return requested within specified return window.
When will I receive my refund?
Refunds are processed within 5-7 business days after inspection and credited to the original payment method used at checkout.
Do I need original packaging for returns?
Original packaging is recommended to ensure safe return processing and approval during quality checks as per policy guidelines.
How do I request a return?
Log into your account, select the order you want to return, initiate a return request and follow steps provided for smooth processing.
Do I need an account to place an order?
Creating an account is recommended to simplify the ordering process, manage purchases, and easily update personal information when needed.
How do I create an account?
Click the sign-up option, provide all required details, verify your email address, and complete registration to start shopping immediately.
Can I update my personal information later?
Yes, you can log into your account at any time to update your details such as name, address, contact information, and preferences.
What should I do if I forget my password?
Use the forgot password option on the login page to reset your password securely through email link sent to registered account.
How can I place an order successfully?
Choose your items, add them to your cart, fill in required details, complete the checkout, and finalize payment to confirm your order.
Which payment options can I use at checkout?
We accept UPI, net banking and other secure online payment methods for your convenience.
Will I get confirmation after placing an order?
Yes, once your payment is completed, an automated confirmation email is sent instantly to the email address registered in your account.
Can I make changes to my order after confirmation?
Orders can only be modified before processing starts; once the order enters processing, no changes or modifications are allowed.
How are your beautiful garments meticulously constructed?
Our garments are crafted by skilled artisans with attention to detail. Every seam, dart, and embellishment is precisely placed to ensure impeccable fit and a luxurious finish.
What unique design elements differentiate your garments?
We incorporate subtle yet impactful details like custom prints, intricate embroidery, and innovative cuts. These elements are thoughtfully integrated, making each garment a unique work of art.
Do you use traditional or modern tailoring techniques?
We blend both. While honoring traditional tailoring for precision and fit, we also integrate modern techniques. This combination results in garments that are both classic and cutting-edge.
How do you perfect the fit and comfort of clothing?
Extensive fitting sessions are conducted using diverse body types. We refine patterns until the garment moves with you effortlessly, ensuring both comfort and a flattering, polished silhouette.
How long does it take for my order to reach me?
Deliveries typically occur within 3–8 business days depending on your location, distance, and courier schedules for timely receipt.
When will my order be shipped after checkout?
All orders are carefully dispatched within 1–2 business days, excluding weekends and public holidays, which may affect shipment timing.
Can I update the delivery address after placing an order?
Delivery addresses can only be changed before processing begins; please ensure accuracy during checkout to avoid issues.
What should I do if my order is delayed?
If your shipment surpasses the expected delivery timeframe, reach out to our customer support team to check your order status.
Can I cancel my order after placing it?
Yes, orders can be cancelled before packing; once the order has left the warehouse, cancellations are no longer allowed.
How do I cancel a specific item from my order?
Log in to your account, review all your orders carefully, and cancel the item online immediately if it hasn’t started processing.
How is my refund processed for a cancelled order?
Refunds are issued to the payment method used during checkout, generally within 5–7 working days from cancellation.
Can I reverse a cancellation made by mistake?
Once an order is cancelled, it cannot be restored; a completely new order must be placed to purchase the product again.
